Frequently Asked Questions
Client Guide

Our exquisite lab-grown diamond rings, crafted on demand, typically require a timeframe of 14-28 days for delivery of Australian-wide orders and 21-35 business days for international orders. Each ring undergoes meticulous craftsmanship to achieve perfection.

Certainly, our jewellery comes with a signature-on-delivery service and is fully insured throughout the transit process.

A 12-month Manufacturing Warranty is provided for all our products, including lab-grown diamond rings.

We have a variety of payment options including bank transfer or credit card (1.7% surcharge). We also offer payment plan options via Zip Pay for your convenience.

Yes! You can get in touch with us through any of the following ways.

1. You can schedule a chat with a team member here. We will book you in for an in-person consultation accordingly.

2. You can call us directly on 02 9158 2820 - our office hours are Monday - Saturday 9am - 6pm.

3. You can also email our team at

4. Send us a DM on our Instagram Account or Facebook Page!

You can request a free ring sizer by getting in touch with our team! Alternatively, you can measure your ring size comfortably at home by downloading this printable ring sizer guide.

Lab Grown Diamonds

Certainly! Lab-grown diamonds are ethically sourced and possess identical chemical compositions to mined or natural diamonds. They showcase the same level of beauty and have gained immense popularity as a choice for discerning individuals.

You can learn more here.

Simulants lack the identical chemical and physical characteristics of diamonds; they simply mimic the visual appeal of a diamond. Cubic zirconia, a crystal form of zirconium oxide, and moissanite, composed of silicon carbide, are notable examples of simulants. Unlike real diamonds, simulants do not possess the same level of hardness and durability, qualities that contribute to the everlasting nature of genuine diamonds. Simulants are commonly found in costume jewellery. Caution is advised regarding companies that exploit the term "SIMULANTS" to target uninformed customers. In contrast, lab-grown diamonds are authentic diamonds.

Learn more about lab grown diamonds here.

The sole distinction between a mined diamond and a lab-grown diamond lies in their origin. Lab-grown diamonds present an ethical and sustainable alternative.

You can learn more here.

Lab grown diamonds are a sustainable option, created using advanced technology under high pressure, which is much more ethical than traditional diamond mining methods.

You can learn more here.

The diamond tester will accurately confirm it as a diamond since they share the exact same composition. For additional information, refer to our guide page.

General Queries

If you require assistance in choosing from our selection of diamond engagement rings or lab-grown alternatives, feel free to reach out to us here. Our knowledgeable team, well-versed in lab-created diamonds, is ready to guide you.

All prices that you can find on our website are in Australian Dollars.

Each of our certified diamonds is laser-inscribed, providing assurance through a unique and easily identifiable number.

Certainly! Simply go to the Lab Diamonds section (you can find this option on our menu) which will take you to our search tool. Put your relevant filters into the search tool to start your search for the perfect diamond!

Certainly! Kashmiri Jewellery have a team of experts ready to assist you. Simply provide us with the specifications, and we'll locate it for you. In most cases, we can offer an estimated value promptly. The process of finding it may range from a few hours to a couple of days for specific stones.

At Kashmiri Jewellery, we highly appreciate the skill and commitment invested in crafting every distinct piece of special occasion jewelry. Consequently, we do not provide refunds, returns, or exchanges unless the item exhibits faults or damage.


Absolutely! Kashmiri Jewellery provides complimentary worldwide shipping on all orders. Easily shop online and add your selected piece to your shopping bag. Most orders are dispatched as DDP (Delivery Duty Paid), covering import duties and taxes. However, in some instances, local import taxes and duties may apply, which Kashmiri Jewellery may not cover due to certain country regulations. For further information, please contact our team.

Yes, you get a laboratory certificate that is certified by either IGI or GIA.

Australia Post Express is used for all Australian-wide deliveries.

DHL Express is used for all International deliveries.

Should you wish for an expedited delivery schedule, please have a chat with our customer care team.

You will receive email notifications regarding updates on your delivery.

If you need additional details regarding delivery procedures and communications, don't hesitate to reach out to our customer care team.

All orders have a requirement for signature on delivery to ensure safe delivery of your package. If you are not present at the time of delivery, the package will be dropped at your local Australia Post for Australian-wide orders or DHL depot for International orders.

We swiftly process and pack your order, making it challenging to modify the shipping address once the warehouse team has initiated processing.

If you need to change your shipping address, please promptly reach out to our Customer Service team.