Shipping Policy

At Kashmiri Jewellery, we understand the importance of receiving your exquisite diamond jewellery in a timely and secure manner. That's why we are delighted to offer Free Express Shipping to our valued customers. All of our shipping is insured. This Shipping Policy outlines the details of our shipping services to ensure a seamless and enjoyable shopping experience.

1. Free Express Shipping:

• We provide Free Express Shipping on all Australian and International orders over $400.
• Your order will be shipped using trusted and reputable courier services to ensure prompt and secure delivery.
• Please note that the Free Express Shipping option is available for orders meeting the minimum purchase requirement, if applicable.

2. Order Processing Time:

• Once your order is confirmed and payment is received, our team will process it within 2 business days.
• Customized or engraved items may require additional processing time. Details will be communicated during the ordering process.

3. Estimated Delivery Time:

• Our Free Express Shipping typically delivers your order within 1-3 business days within Australia and 5-12 business days for international orders.
• You will receive a shipping confirmation email with tracking information once your order is dispatched.

Please note: The delivery times stated above are only estimates provided to us by our shipping partners. Delays on their behalf may occur in unforeseen circumstances and peak periods.

Delivery times will vary depending on the item you order. 

Couriers We Use

• Australia Post Express (Australia)
• DHL Express (USA and International) - Please note: We CANNOT ship to PO Boxes. Our apologies for any inconvenience.

4. Signature Confirmation:

• For security purposes, all shipments require a signature upon delivery. Please ensure someone is available to sign for your package at the provided shipping address.

5. Shipping Updates:

• You can track the progress of your order by using the tracking information provided in the shipping confirmation email.
• In case of any delays or issues with your shipment, our Customer Service team will be available to assist you.

6. Shipping Insurance:

• All shipments are insured for the full value of your purchase. In the unlikely event of loss or damage during transit, we will work with the shipping carrier to resolve the issue promptly.

7. Change of Shipping Address:

• If you need to update your shipping address after placing an order, please contact our Customer Service team as soon as possible. Address changes may be accommodated if your order has not yet shipped.

8. Contact Us:

• If you have any questions or require further information about our shipping services, please do not hesitate to reach out to our Customer Service team at info@kashmirijewellery.com.

We are dedicated to providing you with a seamless and enjoyable shopping experience, and our Free Express Shipping is designed to get your exquisite diamond jewellery to you quickly and securely.

Thank you for choosing Kashmiri Jewellery for your jewellery needs.